Concerning on customer experience and delivering high value services are our eternal objectives.
FiberHome always pays attention to customized needs and operation planning. With its worldwide service centers, FiberHome is able to explore and effectively respond on customers’ demands to deliver best and unique services, helping customers improve network quality and reduce operation costs.
Perceived Services – Service experts by your side
In China, we have 7 regional service supporting centers, 33 service centers on the provincial level and local service centers covering all main area, immediately responding on customers’ needs;
Internationally, our services serve customers in 4 continents, with 23 service centers on the national level;
Hotline 24/7 on call, responding on technical queries, service tracing, field support and other possible demands;
24/7 remote technical supports with remote logon to solve problems quickly;
Spare parts inventories covering more than 20 countries including China, solving problems in time and efficiently.
Value Services – Operation and Maintenance Services
FiberHome International Delivery（Fidglob）：
· End-to-end multi-scenario delivery；
· Planning, designing, constructing and delivery, “one-station” service;
· Customers’ management cost reduction and economic benefits improvement.
· Optical network security guarantee；
· Major protection plans and solutions;
· Helping customers establish strong and reliable network.
FiberHome International Guider of Network（Figon）：
· Optical network evaluation and optimization, improving network quality.
FiberHome International Transmission（Fitrain）：
· Serving as the training center of The Bridge Alliance；
· Optical communications specialist training sessions and certificates;
· Improving customers’ network operations management abilities.